Know Your Customer and Build Better Business Relationships

It is rare that we see credit controllers being involved in the customer take on process. Yet, from our experience, we know just how much value this can add to the business.

Involving the credit controller early in the process will ensure that they gain invaluable insights, from knowing the customer, their status and familiarising themselves with the likely future trading levels with the business.

We believe that face to face meetings with the customer and their respective accounts team (where possible) should be encouraged right from the outset, enabling them to establish a good rapport and develop a relationship with the customer.
The credit controller will also talk with your customer about further requirements in respect of billing protocol. This is key to ensuring that invoices are raised and submitted to your customer as required. As a result, these are more likely to be processed by your customer without delay.

KYC has never been more key.

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