Know Your Customer and Build Better Business Relationships
It is rare that we see credit controllers being involved in the customer take on process. Yet, from our experience, we know just how much value this can add to the business.
Involving the credit controller early in the process will ensure that they gain invaluable insights, from knowing the customer, their status and familiarising themselves with the likely future trading levels with the business.
We believe that face to face meetings with the customer and their respective accounts team (where possible) should be encouraged right from the outset, enabling them to establish a good rapport and develop a relationship with the customer.
The credit controller will also talk with your customer about further requirements in respect of billing protocol. This is key to ensuring that invoices are raised and submitted to your customer as required. As a result, these are more likely to be processed by your customer without delay.
KYC has never been more key.Back
Entrepreneur of the Year AwardThank you to all of our great clients and team. Without them, I would never have won this award.
B2B Credit Control - Instalments & Late Payment Interest"Historically repayment plan arrangements have been limited to the odd customer with cash flow issues, it is now more prevalent and credit control software needs to adapt to deal with that, free up the credit controllers time and provide accurate management information”. Janice Megram, Client Services Director, Veritas Commercial Services.
Taking Legal Proceedings To Recover A Debt In COVID-19 TimesOur interview with Michael Smeaton of Bermans....
I asked Michael his thoughts on how matters are currently progressing through the courts because, with around half of the courts being closed, you would naturally expect some delays?