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Policy Powers Planning and Performance

Credit controllers need to be aware of their compliance duties particularly around treating customers fairly and reasonably at all times. This does not weaken the ability to collect any outstanding balances. A difficult debtor needs to be treated as fairly as any other.

The principles of Treating Customers Fairly (TCF) are to be Transparent, Compliant and Fair-Minded and these qualities should be central to the corporate culture.

In addition, credit controllers should be aware of the company credit policy and follow the processes defined in the policy for the escalation of any problematic debt.

Ensuring that they have followed due process and exhausted all efforts to resolve an issue to enable payment to be made by the customer (with a good audit trail to support that) will assist with any further recovery action required.

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