Working in the dark? Here's how to keep shining the light!
Working virtually may at first leave you feeling as though you have been robbed of your senses. Not being able to see if a colleague is struggling with a particular piece of work or has just had to handle a tricky situation on the phone. Not being able to wheel your chair across the office to their workstation and offer a helping hand or just a tender ear can prove a challenge.
So what is the solution?….
Every virtual working environment needs an ‘office wrangler’, that person who enjoys creating a happy, healthy, exciting and vibrant team environment. They work naturally with all aspects and departments of your business to bring everyone together for a common purpose. (And have fun!) Our experience, gained in a high performance credit management environment, tells us that this enables the team to perform at its best.
Communication is based on as little as 7% of what you say, 38% in your tone of voice and 55% is based on non-verbal behavior. Veritas uses video conferencing so that we can read one another’s facial expressions, build that close knit team bond, have the banter and level of interaction that so many believe can only ever be fostered in an office environment.
When working virtually, leave the email behind and check in with your people, taking every opportunity to make sure this happens. This is valuable coaching time, getting to know the individual personalities within your team – it builds confidence, engenders trust between one another and ensures that nothing is lost in translation.
But successful virtual working is not just about the wrangler herding the team. It’s also about the team being accountable and responsible for their own interactions with their colleagues, via Instant messaging, Skype and video conferencing. We believe that a pair buddy system helps new starters find their way around our ethos, culture and work practices, so they are never left in the dark.
It takes even greater effort, commitment, focus, discipline, nurturing and care to keep the light shining out for one another.Back
COVID - One year OnAs credit managers and credit controllers reflect on the challenges in managing their sales ledger asset over the past 12 months, we take a look at the various issues faced and how we expect that has changed the support needed from your credit control team moving forward.
Entrepreneur of the Year AwardThank you to all of our great clients and team. Without them, I would never have won this award.
B2B Credit Control - Instalments & Late Payment Interest"Historically repayment plan arrangements have been limited to the odd customer with cash flow issues, it is now more prevalent and credit control software needs to adapt to deal with that, free up the credit controllers time and provide accurate management information”. Janice Megram, Client Services Director, Veritas Commercial Services.