Initially Veritas was engaged to provide a thorough review of the existing credit control systems, resources and processes and make recommendations for improvement. They then progressed to delivering real and measurable improvements to the credit control function.
Their work also involved the provision of a credit control outsource service during a period of restructuring within the business and their remote based credit controllers worked on chasing overdue invoices whilst ensuring all queries uncovered were promptly dealt with and resolved by liaising with the sales and customer service team within the business.
The robust query resolution process that they implemented ensured that I was fully informed of all issues on an on-going basis.
I found their service professional and their project delivered the solutions the business needed in rapid time. Challenges and barriers to progress were quickly identified and the Veritas team were hands-on in all they delivered.
I would have no reservation in recommending them to any corporate requiring an improvement in performance of their sales ledger. The value add to their work is both measurable and swift.Back